Frequently Asked Questions (FAQ)

What is your return policy?

We offer a 30-day return policy—no questions asked. However, if the ring's tag lock is removed or broken, it becomes non-returnable. In such cases, we gladly offer a complimentary exchange for the same model in a different size.

Can I exchange my ring if the size is incorrect?

Yes, we offer a one-time free exchange if your ring size is not a perfect fit. Each order includes a complimentary ring sizer to help you check your size before wearing. Exchanges must be for the same model.

Is shipping free?

Yes! We offer free insured shipping across the U.S. Your ring arrives in a luxurious box, fully protected and ready to delight.

How long does shipping take?

Each Trésor ring is handcrafted after your order is placed. Please allow up to 15 business days total — this includes both crafting and insured shipping. We promise it’s worth the wait for something truly special.

Why choose moissanite over diamonds?

Moissanite offers unmatched sparkle, everyday durability, and elegance at an accessible price. Our stones are ethically lab-grown—conflict-free and environmentally conscious—so you can shine with a clear conscience.

How brilliant are your moissanite stones?

We use only D grade colorless moissanites, delivering a pure, diamond-like sparkle. Our expert cuts maximize brilliance, giving you striking fire with every glitter.

How do I care for my ring?

Gently clean your ring with warm, soapy water and a soft brush—no harsh chemicals. After cleaning, rinse and dry thoroughly. Store each piece separately in its luxurious box or a fabric-lined pouch to protect against scratches.

What kind of warranty do you offer?

All Trésor rings are handcrafted using premium materials and undergo meticulous inspection before shipping. We proudly offer a 1-Year Limited Warranty, covering any manufacturing defects and ensuring your ring is protected against craftsmanship-related issues. Your love deserves lasting brilliance — and we stand behind every detail.

Will moissanite lose its sparkle over time?

Not at all. Our moissanite stones maintain their radiant brilliance and clarity forever — they won’t cloud, yellow, or fade with time.

Is moissanite as hard as a diamond?

Yes — moissanite ranks 9.25 on the Mohs scale, making it one of the hardest and most durable gemstones, ideal for everyday wear.

How does moissanite compare to a diamond?

Moissanite offers exceptional fire and brilliance, often outshining traditional diamonds — and without the ethical or financial weight. It’s a smart, stunning alternative for modern love stories.

Do Trésor stones come with certification?

Yes. Every moissanite over 0.5 carat comes with a Certificate of Authenticity, verifying its cut, color, clarity, and carat weight — so you can shop with full confidence.

What styles of rings do you offer?

We offer a wide and evolving range of elegant ring styles — from timeless classics to contemporary silhouettes — to suit every hand and every story.

Is gift packaging included?

Absolutely. All Trésor rings arrive in our signature luxury packaging — making them perfect for engagements, weddings, anniversaries, or any unforgettable occasion.